Privacy Policy
1. Data Controller
The data controller responsible for the processing of personal data is:
Hensbacka Hotell AB
Organisation number: 559516-5266
Address: Hensbacka 33, 455 92 Munkedal, Sweden
Email: info@hensbackahotell.se
Phone: +46 524 200 00
2. What Is Personal Data?
Personal data refers to any information that can directly or indirectly be linked to a living individual, such as name, contact details, booking information, IP address, or payment details.
3. What Personal Data We Collect and Why
3.1 When You Make a Booking / Purchase a Gift Card / Inquiry by Phone
We process the personal data that you voluntarily provide to us, including:
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Your name (and the name of any accompanying guest)
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Contact details such as email address and phone number
3.2 When You Make a Booking / Purchase a Gift Card / Inquiry Online
We process the personal data that you voluntarily provide, including:
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First and last name (and the name of any accompanying guest)
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Contact details such as email address and phone number
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Street address, postal code, city, and country
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Account or payment details
We process your personal data in order to:
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Identify you as a guest, for example at check-in
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Process payments for your stay or gift card
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Manage and deliver what you have booked, such as sending booking confirmations by email or delivering purchased products (e.g. gift cards)
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Send information about our services and offers based on legitimate interest, via email or SMS
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Send a guest survey after your stay to gather feedback on your experience
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Handle invoicing together with our payment service providers, where applicable
Retention period:
We store your personal data for up to 36 months after your completed stay, among other things to handle potential complaints or legal claims.
3.3 When You Visit Our Website
When you visit our website, we process:
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Information about how you interact with and use our website, for example when making a booking
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Information about your visits to our website through cookies
Legal basis:
Processing is based on our legitimate interest in maintaining, developing, testing, and improving our digital services and tools.
Retention period:
We store this data for up to 180 days after you have used our digital channels.
3.4 When We Are Legally Obligated
In addition to the above, we may process your personal data when required by law, for example due to accounting obligations or requests from authorities.
Legal basis:
Processing is based on compliance with a legal obligation.
4. How Long We Store Your Personal Data
We store your personal data only for as long as necessary to fulfill the purposes of the processing, or as long as required by applicable law. Thereafter, the data is securely deleted or anonymized so it can no longer be linked to you.
5. Sharing of Personal Data
We never sell your personal data. Personal data may be shared with:
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Booking and payment service providers
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IT and web hosting providers
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Accounting firms and authorities when required by law
All suppliers processing personal data on our behalf are subject to data processing agreements.
6. Transfers to Third Countries
If personal data is processed outside the EU/EEA, we ensure that such transfers comply with GDPR requirements, for example through the use of standard contractual clauses.
7. How We Protect Your Data
We implement appropriate technical and organizational measures to protect personal data, including access controls, secure systems, and internal data protection procedures.
8. Your Rights
You have the right to:
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Request access to your personal data
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Have incorrect personal data corrected
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Request erasure of your personal data (in certain cases)
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Request restriction of processing
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Object to processing and direct marketing
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Request data portability
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Withdraw consent at any time
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Lodge a complaint with the Swedish Authority for Privacy Protection (IMY)
9. Cookies
We use cookies for functionality, analytics, and marketing purposes. You can change or withdraw your consent at any time via our cookie banner or your browser settings.
10. Changes to This Privacy Policy
This privacy policy may be updated when necessary. The most recent version is always available on our website.
11. Contact
If you have any questions about this privacy policy or wish to exercise your rights, please contact us:
Email: info@hensbackahotell.se